Beyond the free Microsoft tools: real identity security for SMBs

Key Takeaways Security defaults ≠ security. Conditional Access is challenging; Okta + ZeroTek is intuitive, robust, and scalable. Free might trim license counts. But Okta + ZeroTek cut real costs—MSP toil and tickets—while hardening security for all your clients....

Hybrid and remote tech teams: Managing distributed MSPs effectively

Key Takeaways Remote/hybrid MSPs can outperform in speed and coverage when workflows and escalation paths are explicit. Put IAM at the center: device trust, phishing-resistant MFA, geofencing, and behavior checks reduce risk across distributed teams and clients. Make...

MSP best practices for preventing session token theft with Okta

Key Takeaways Session token theft is a real threat: Attackers can bypass MFA and gain undetected access to client environments. Okta session timeouts limit risk exposure: Session lifetime and idle timeout settings help minimize the window for token misuse. Universal...

Client retention strategies for MSPs

Key Takeaways Make retention a growth priority. It’s cheaper to keep clients than win new ones—build retention into your core strategy. Communicate proactively. Regular check-ins and feedback loops build trust and reduce churn. Be a strategic partner. Go beyond IT...