Is Okta the right fit for MSPs?

Problem #1:
Managing user access across multiple customers and apps is time-consuming

SOLUTION: ZeroTek | Okta minimizes risk and maximizes efficiency for MSPs who manage multiple customers and applications.

• Replace error-prone manual tasks with automation – Okta Lifecycle Management (LCM) automates user provisioning and deprovisioning for over 800 of the highest-demand apps your customers use.
• Maximize productivity, close security gaps – Grant access to everything a new user needs in seconds; revoke all access just as quickly when they leave.
• Streamline access control with group-based licensing –automatically assign and revoke available licenses based on group membership.
• See and manage everything from a single pane of glass – ZeroTek provides MSPs with complete oversight of customer security, featuring:
  • Role-Based Access Control (RBAC) tailored for MSPs
  • Auditing of all technician support actions taken across all customers
  • Near-instant removal of privileged access upon employee or staff departure

And remember—all those time-consuming, manual tasks are opportunities for human error that weaken your security posture.

Problem #2:
Your customers rely on a wide range of SaaS and legacy apps, complicating management and security.

SOLUTION: ZeroTek | Okta streamlines user security and management across virtually any combination of apps and directories.

• Synchronize and simplify identity management – With Okta, MSPs can easily consolidate existing SaaS and on-premises identity directories in one “single source of truth”.
• Modernize and migrate to the cloud – Integrating legacy directories with Okta facilitates the transition to cloud-based systems, simplifying burdensome migration projects and mergers and acquisitions.
• Integrate almost anything – MSPs can leverage any of Okta’s 8000+ pre-built SSO integrations and complete setup in less than an hour.
• Standardize for simplicity, then customize to compete – ZeroTek shows MSPs how to leverage Okta’s vendor-neutral, cloud-first platform to standardize their tech stack, then mix and match strategic integrations for the competitive edge your market demands.

Problem #3:
Regulatory compliance is a significant challenge for MSPs supporting clients across different industries.

SOLUTION: ZeroTek | Okta makes it easy for MSPs and their customers to meet regulatory compliance requirements.

• Secure identities and access with Multifactor Authentication (MFA) and Single Sign-On (SSO) – Okta enforces strong IAM controls through SSO and advanced MFA to prevent unauthorized access to sensitive data.
• Gain deep insights with comprehensive auditing – ZeroTek augments Okta’s system logs with real-time logging for support activities, making it easy to demonstrate compliance during audits. Optionally, link actions to PSA ticket IDs for even deeper transparency.
• Lock down security with Device Trust – Through Okta policies and endpoint management, MSPs can restrict access to trusted, managed devices that have been configured for regulatory compliance and heightened security.
• Configure adaptive security with geofencing – Geofencing enforces location-based access control for compliance with regional data regulations.

Problem #4:
MSPs—and their customers—must control overhead expenses and monthly spending to stay competitive.

SOLUTION: ZeroTek helps MSPs bring Okta’s enterprise-level security to SMB customers with a simple, cost-effective, and competitive licensing model.

• Pay only for the licenses you need – ZeroTek’s monthly, consumption-based billing for Okta licenses makes it easy for MSPs to do the same for their customers.
• Automate billing – Use ZeroTek’s ConnectWise PSA integration to automate Okta invoicing for all your customers.
• Run your business your way – ZeroTek’s licensing model means Okta is a known variable expense based on license usage. MSPs have total freedom to bundle Okta with other services or charge as a separate premium service and to set pricing that makes sense for them and their customers.

Problem #5:
Managing multiple customers efficiently and securely can be difficult.

SOLUTION: Multitenant management is a must for MSPs to scale—and a core function of ZeroTek’s MSP platform.

• Manage from a single dashboard – Manage multiple Okta organizations from ZeroTek’s single dashboard. Switch from one customer to another in a single click, then drill down to get things done.
• Scale effortlessly – Create a new Okta org for a customer in seconds from ZeroTek without contacting sales, getting quotes or approvals, or paying large up-front sums.
• Simplify management – Create users, assign apps, unlock accounts, and manage group membership from one location. All actions are fully auditable so you know exactly what was done, by whom, and when.
• Consolidate identity directories and close security gaps – Consolidate each customer’s identity directories (Okta, Entra ID) in one place. Eliminate password managers and the vulnerability of shared admin accounts.

Problem #6:
Cybersecurity threats evolve so fast, it’s hard to keep up.

SOLUTION: Through ZeroTek, MSPs gain the power of Okta’s $600M annual investment in security R&D and are supported by ZeroTek’s expert guidance to maximize the benefits of Okta.

• Stop compromising and sell the best – Many surveys cite security as one of the top reasons SMBs turn to MSPs. There is no better IAM for SMBs than Okta delivered through ZeroTek.
• Win with Okta’s enterprise-level protection and ZeroTek’s MSP-centric expertise – MSPs can’t do better than Okta’s industry-leading security research and robust, enterprise-class innovations, combined with ZeroTek’s MSP-centric expertise, guidance, and delivery model.

Problem #7:
Okta is a sophisticated product that can be intimidating for MSPs who already administer and manage products from multiple vendors.

SOLUTION: Every touchpoint with ZeroTek empowers MSPs to win big with Okta.

• Rapid deployment and profitability—Through our comprehensive onboarding program, MSPs can have their first Okta deployment fully operational within a week, and leverage ZeroTek’s methodology to add subsequent customers easily.
• Comprehensive field-tested MSP best practices – ZeroTek Partners have full access to our field-tested MSP best practices for deploying and managing Okta, developed over years of working directly with MSPs and Okta.
• MSP-centric, highly responsive technical support – ZeroTek Partners benefit from the in-house expertise of our Okta Certified Consultants to resolve issues rapidly, deepen their technical knowledge, and collaborate on more complex deployments.

Problem #8:
Acquiring new customers can be challenging for MSPs.

SOLUTION: ZeroTek’s Partner Success team takes your partnership—and your success—seriously.

• Sales support – We’re here to help you grow your MSP business by sharing proven methods for selling Okta to SMBs.
• Free sales and marketing assets – ZeroTek provides a range of brandable multimedia materials to help you explain to your customers why IAM is essential; up-to-date statistics and information about trends in IT security; and guidance about compliance standards.