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Zerotek Privacy Policy

1. INTRODUCTION

Zerotek Inc. (“Zerotek”, “we”, “us”) has created this Privacy Policy (“Privacy Policy”) in order to set out how we collect, use, and disclose personal information through our Zerotek Website located at www.Zerotek.com/ (the “Website”) and through the provision of our Services (as identified on our Website) to our Zerotek partners (“Partners”) and their customers (“Customers”).

The privacy of our Zerotek Partners and their Customers is of great importance to us. By visiting our Website or using our Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

2.0 WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual (“Personal Information”). Personal Information may be collected about visitors to the Website, our Zerotek Partners and their Customers.

This Privacy Policy does not apply to the practices of companies that we do not own or control, including those practices of our Partners. You are responsible for ensuring that you have obtained the necessary authorizations and consents for any Personal Information you make available to us for use in accordance with this Privacy Policy.

3.0 COLLECTION AND USE OF PERSONAL INFORMATION

3.1 Partner Information. When you register for the Services or inquire about engaging Zerotek, Zerotek collects certain Personal Information from you (collectively, “Partner Information”). In particular, Zerotek may collect your name, company name, email address, phone number, business address and/or billing information, such as credit card number and billing address.

Zerotek uses the Partner Information to:

  • provide, operate, maintain and improve the Services;
  • send technical notices, updates, security alerts and support and administrative messages
  • provide and deliver the Services and features you request, process and complete transactions, and send you related information, including confirmations and invoices;
  • respond to comments, questions, and requests and provide customer service and support;
  • communicate with you about services, features, surveys, newsletters, offers, promotions, and events, and provide other news or information about us and our select Partners;
  • bill our Zerotek Partners; and
  • for other purposes which we will notify you about and seek your consent.

3.2 Partner Customers and End Users. Zerotek provides identity and SaaS management for our Partners as part of the Services. In doing so, we may collect Personal Information about our Partner’s Customers (and their individual end users) from our Partners or their Customers directly, including first and last name, role within company, name of company, manager name, business phone number and email, office address, as well as preferences such as language and time zone. We use this Personal Information to provide the Services, including reporting and notifications.

In addition, Zerotek also tracks login times and IP addresses for individuals who use the Services for audit, security, utilization and other functions incorporated in the Services.

  • Prospective Partners.

Zerotek may collect Personal Information of individuals who are prospective Partners, including name, company and company contact information (phone number and email address). Zerotek uses this Personal Information for sales prospecting purposes and may contact prospects in accordance with applicable anti-spam laws.

  • Website Visitors

We collect a limited amount of Personal Information from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website.

The Website uses “cookies” to collect information and improve our products and services. A cookie is a small data file that is stored on your device. Cookies cannot be used to see any other data on your computer, nor can they determine your email address or identity.

We use “persistent cookies” as part of our authentication, security and session management to the Zerotek services.. We use “session cookies” to enable certain features of our service, to better understand how you interact with our service and to monitor aggregate usage and web traffic routing on our service.

We may use third-party ad companies (Google and Facebook) to help provide some of our advertising services. These third parties may place cookies on your computer and collect data about your online activities across websites or online services when you are logged into the third-party service, including for targeted advertising. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

For more information on your choices regarding third-party analytics and marketing tools, please visit the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

4.0 STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION

Zerotek processes and stores its data, including Personal Information, on servers located in Canada, the United States, UK, Australia and Europe. Zerotek also transfers data to the third-party service providers described below in the Sub-Processors section.

By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in Canada, the United States, UK, Australia and Europe. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in those jurisdictions under lawful access regimes or court order.

5.0 DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES

5.1 Service Providers and Business Partners. We may from time to time employ third parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. The third parties we currently engage includes third party companies and individuals employed by us to facilitate our services, including the provision of database management, payment processing and customer relationship management tools, including the Sub-Processors.

5.2 Business Transfers. If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.

5.3 With Your Consent. If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

5.4 As required by law. We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, our Zerotek, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

  • satisfy any applicable law, regulation, legal process or governmental request;
  • enforce our contracts or user agreement, including investigation of potential violations hereof; and
  • detect, prevent, or otherwise address fraud, security or technical issues.

The above may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.

6.0 RETENTION

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.

7.0 Residents of the European Economic Area (“EEA”)

Zerotek processes Personal Data where the processing is necessary for the performance of a contract with our Zerotek, where the individual data subject has provided consent and otherwise where the processing is necessary for the purposes of the legitimate interests pursued by us or our Zerotek as data controllers.

When we process Personal Data on behalf of our Zerotek Partners, we are acting as the data processor and our Partner is the data controller.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Zerotek aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information (known as “Personal Data” under the EU General Data Protection Regulation). You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the contact information set out below. Note that where we act as the data processor on behalf of our Partners, you will be required to contact the data controller directly to exercise your rights.

Please note that we may ask you to verify your identity before responding to such requests.

8.0 CALIFORNIA RESIDENTS

Subject to certain limitations, the California Consumer Privacy Act provides California consumers the right to request to know more details about the categories or specific pieces of Personal Information we collect (including how we use and disclose this Personal Information), to delete their Personal Information, to opt out of any “sales” of Personal Information that may be occurring, and to not be discriminated against for exercising these rights. Zerotek does not sell (as that term is defined in the CCPA) the Personal Information we collect.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at the contact information listed below.

9.0 ACCESS, CORRECTION AND ACCURACY (ALL USERS)

You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another Partner or individual. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.

We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

10.0 CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website or Services after such changes have been first posted.

11.0 ADDITIONAL INFORMATION

Questions regarding this Privacy Policy or Zerotek’s privacy practices should be directed to our Privacy Officer:

Privacy Officer
Zerotek
2 Lakeview Terrace, Ottawa, ON
Email Address: privacy@zerotek.com

Effective Date: April 1, 2020

Sub-Processors

To support Zerotek in delivering the Services, Zerotek engages third-party service providers as sub-processors to process data on our behalf.

This page identifies the sub-processor, describes where they are located, and what services they provide to us.

Our business needs may change from time to time and Zerotek will periodically update this page to provide notice of additions and removals to our list of sub-processors.

Service Provider Types of data processed Processor Activities Location
Microsoft Azure Contact information of prospective customers Zerotek app/Cloud-hosting/database US
Microsoft Office 365 All personal information of Partners and their end users except credit card information Email US, Canada, UK, Australia, Europe
Okta All personal information of Partners and their end users except credit card information Identity access management US
Stripe Billing information of partners Payment processing Canada https://stripe.com/en-ca/privacy
Zoho One All personal information of Partners and their end users except credit card information Zerotek CRM, billing  
Go Daddy Website visitors Zerotek Web Site

US

https://ca.godaddy.com/agreements/privacy

Google Analytics Website visitors Web site analytics  

Last updated: April 1, 2020