“We not only got them up and running smoothly and securely with Okta and email in record time, we also demonstrated that Okta would have prevented the breach in the first place.”
– Kristian Sanchez, Security Consultant at NENS
Executive Summary
When a prospect faced a cyber attack, New England Network Solutions (NENS) used ZeroTek | Okta to secure the company’s email and network that same day — stopping further damage and gaining a customer.
Introduction
ZeroTek makes it easy for Managed Service Providers (MSPs) to resell, deploy, and manage Okta’s enterprise-class Identity and Access Management (IAM) from a multi-tenant single dashboard.
New England Network Solutions (NENS) is an industry-leading MSP in Boston with over 30 years of IT experience with best-in-class security and services. NENS found a reliable partner in ZeroTek, onboarding in the middle of 2021.
Security breaches can hit SMBs hard
NENS knows how devastating security breaches can be for SMBs; it’s why some companies reach out to them in the first place.
When a prospect faced a cyber attack, New England Network Solutions (NENS) used ZeroTek | Okta to secure the company’s email and network that same day — stopping further damage and gaining a customer.
NENS knows how devastating security breaches can be for SMBs; it’s why some companies reach out to them in the first place.
When a prospect faced a cyber attack, New England Network Solutions (NENS) used ZeroTek | Okta to secure the company’s email and network that same day — stopping further damage and gaining a customer.
Using ZeroTek | Okta, NENS did the following to restore and secure the company’s email within hours and stanch any further damage from the attack:
- Created an Okta Org from ZeroTek and a new Microsoft 365 tenant.
- Integrated the Okta Org with M365.
- Leveraged Okta Lifecycle Management (LCM) to rapidly provision the company’s users and provide Okta single sign-on (SSO) access to M365/Office apps, including email.
- Configured strong and threat- responsive Okta policies to secure all the company’s user identities with SSO and multifactor authentication (MFA) while still offering an easy, low-friction end-user experience.
“That really sealed the deal,” Sanchez says. “No greater proof of concept. We not only got them up and running smoothly and securely with Okta and email in record time, we also demonstrated that Okta would have prevented the breach in the first place.”
The prospect realized that paying a little more each month for best-in-class security from NENS was a very reasonable line item compared to what they lost—and could have lost— without a rapid resolution.
Using ZeroTek | Okta, NENS did the following to restore and secure the company’s email within hours and stanch any further damage from the attack:
- Created an Okta Org from ZeroTek and a new Microsoft 365 tenant.
- Integrated the Okta Org with M365.
- Leveraged Okta Lifecycle Management (LCM) to rapidly provision the company’s users and provide Okta single sign-on (SSO) access to M365/Office apps, including email.
- Configured strong and threat- responsive Okta policies to secure all the company’s user identities with SSO and multifactor authentication (MFA) while still offering an easy, low-friction end-user experience.
“That really sealed the deal,” Sanchez says. “No greater proof of concept. We not only got them up and running smoothly and securely with Okta and email in record time, we also demonstrated that Okta would have prevented the breach in the first place.”
The prospect realized that paying a little more each month for best-in-class security from NENS was a very reasonable line item compared to what they lost—and could have lost— without a rapid resolution.
“This would be so much easier in Okta.”
Considering the alternatives
The team at NENS prides itself on its top-tier security services and standards, and always strives to deliver the best user experience.
The team at NENS prides itself on its top-tier security services and standards, and always strives to deliver the best user experience.
To reduce IT friction for users, NENS wanted a platform that would make customer migrations to SSO/MFA easy and efficient. With an eye on long-term success, NENS also wanted to standardize their tech stack with reliable, scalable, pay-as-you-go solutions that were able to manage multiple clients simultaneously, no matter the size.
NENS had tried other SSO and MFA solutions, including those specifically designed for MSPs. While each had its merits, the alternatives had insufficient SSO integrations and lacked flexibility, resulting in poor user experiences.
After extensive research, NENS concluded that no solution was as comprehensive as Okta, and it had the best technology for high security and end-user experience. It just wasn’t suitable for MSPs serving many customers of different sizes. When evaluating other tools, Sanchez had a recurring thought: “This would be so much easier in Okta.”
To reduce IT friction for users, NENS wanted a platform that would make customer migrations to SSO/MFA easy and efficient. With an eye on long-term success, NENS also wanted to standardize their tech stack with reliable, scalable, pay-as-you-go solutions that were able to manage multiple clients simultaneously, no matter the size.
NENS had tried other SSO and MFA solutions, including those specifically designed for MSPs. While each had its merits, the alternatives had insufficient SSO integrations and lacked flexibility, resulting in poor user experiences.
After extensive research, NENS concluded that no solution was as comprehensive as Okta, and it had the best technology for high security and end-user experience. It just wasn’t suitable for MSPs serving many customers of different sizes. When evaluating other tools, Sanchez had a recurring thought: “This would be so much easier in Okta.”
Okta + ZeroTek = the perfect fit
Using ZeroTek to deploy and manage Okta meant customer size was no longer a barrier: even a two-person business could reap the benefits of Okta’s industry-leading IAM. As of early 2024, 75% of NENS customers are on Okta managed through ZeroTek; almost 40% have fewer than 20 users.
ZeroTek is purpose-built for MSPs
ZeroTek’s many other MSP-centric features make it easier for NENS to deliver the reliable, responsive, and highly secure services their customers expect:
Strict, granular, role-based access control (RBAC) with the ability to grant or revoke access instantly
Quick, centralized access to detailed event logs
User search across customers
Help desk caller authentication
Consumption-based monthly billing, which can be further streamlined by integrating with ConnectWise Manage
“It was so clear Okta was the best solution from the technology side. Nothing else comes close,” says Sanchez. “And then ZeroTek solves all the challenges that stem from how Okta is really designed for enterprise. If you’re an MSP supporting multiple accounts, it’s kind of a no-brainer.”
ZeroTek’s Okta-certified, MSP-centric support
“The onboarding, partnership, and tech support with ZeroTek is fantastic,” says Jason Bricault, VP of Service Delivery at NENS. “If there’s ever an issue, we always get a quick, knowledgeable response.”
“The onboarding, partnership, and tech support with ZeroTek is fantastic.”
– Jason Bricault, VP Service
Delivery at NENS
ZeroTek’s Okta-certified, MSP-centric support
“The onboarding, partnership, and tech support with ZeroTek is fantastic,” says Jason Bricault, VP of Service Delivery at NENS. “If there’s ever an issue, we always get a quick, knowledgeable response.”
“The onboarding, partnership, and tech support with ZeroTek is fantastic.”
– Jason Bricault, VP Service
Delivery at NENS
The Okta-powered MSP
With the ZeroTek | Okta solution, NENS can offer customers best-in-class services that uniquely balance ease of use with high security.
Streamlined deployment, MSP-friendly licensing, support quality, and features designed for how MSPs operate—plus Okta’s proven technology—made the solution a perfect fit.
“We love the single pane of glass for simplified management and enhanced visibility. We love the level of precision and customization possible when we need it,” says Sanchez. “Fantastic partner support. We really got the tools we needed to be successful.”
“If you’re an MSP supporting multiple accounts, it’s kind of a no-brainer.
It was so clear Okta was the best solution from the technology side. Nothing else comes close. And then ZeroTek solves all the challenges that stem from how Okta is really designed for enterprise.”
– Kristian Sanchez, Security Consultant at NENS
“If you’re an MSP supporting multiple accounts, it’s kind of a no-brainer.
It was so clear Okta was the best solution from the technology side. Nothing else comes close. And then ZeroTek solves all the challenges that stem from how Okta is really designed for enterprise.”
– Kristian Sanchez, Security Consultant at NENS
NENS on ZeroTek | Okta
75%
Customers
40%
Customers with < 20 users
6000+
Total users
280+
Managed apps
8
Apps accessed per user (avg.)
0
Successful cyberattacks
Are you ready?
Ready to explore how ZeroTek | Okta can help your MSP deliver next-level security services to your customers?
