Achieve best practices for least-privileged access

Your clients need least-privilege. So does your own team. RBAC for both sides of the equation.

Bottom Line Up Front

ZeroTek’s six built-in role-based access control (RBAC) user types—tailored to how MSPs actually operate—make it easy to implement least-privileged access best practices for every member of your team, from administrators to billing staff.

Role-based access control (RBAC) tailored for MSPs

Implement best practices for least-privileged access across your MSP staff by leveraging ZeroTek’s role-based access control (RBAC). Our six built-in user types are tailored to how most MSPs operate, so it’s easier to set up granular, least-privileged access for everyone on your team.

  • Administrators – Two administrator roles (one read-only) have access to everything in ZeroTek and all customer Okta Orgs.

  • Technicians – Two technician roles accommodate common MSP staffing structures. Both technician types can perform comprehensive day-to-day management tasks for assigned customer Okta Orgs, but one has access to additional admin-level functions in Okta.

  • Help Desk – Our one help desk role is ideal for technicians who need to perform help desk operations related to applications, groups, users, and policies for assigned customer Okta Orgs, but should not access advanced controls or more sensitive information.

  • Billing – Our billing role allows MSP finance staff to access billing details for each customer but provides no visibility or management of Okta Orgs.


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Featured Case Study
Element Technologies
Managed Service Provider · 50+ Okta orgs managed
Challenge

Element needed a repeatable way to deploy a consistent Okta baseline across dozens of clients without manual checklists.

Outcome

ZeroTek centralized management across clients. ZeroConfig standardized their baseline and cut tenant setup from hours to minutes.

22x
Faster to identify config drift
30%
YoY increase in managed users
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See how 100+ MSPs are building
high-margin identity practices

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